When dealing with colleagues or clients or employees should you deliver good news first, then bad news or the other way round.
If you are like me you will start with good news (get them on side) then hit them with the bad news.
Turns out this is exactly wrong.
This explains why films start with bad news but always end on a happy ending. We are wired to like things to tick upwards.
Good tip and worth bearing in mind when you are next in this situation.
"Do you want to hear the good news or the bad news first?" That's a question all of us have asked and been asked countless times over the years, both in our business and in our personal lives. In fact, just last night I asked my wife that very question in reference to a mirror installed yesterday in our bathroom -- gorgeous, but with a deep scratch that originated in a factory somewhere in China.