Does seem to be every year we see this. 

This time Thompson is in the firing line. Hotel guests read on-line reports that the hotel they have booked in Mallorca is not ready but they are reassured by Thomson that all is good. 

Only Thomson were wrong. The hotel was not finished and hotel guests were promptly told about this on arrival on the island. 

You do wonder how such a blatant lack of communication is possible in today's age of instant messaging etc but there you go.